This is IntelliSpace Consultive Critical Care,

Expanding the reach of Care through Tele-ICU 

 

Project Overview

Patient monitoring is the core of data collection, without this, rest all ancillary support can fall flat. The task at hand was to better the user experience, propose features while also designing a platform solution for these offerings. 

There are three products under this umbrella which I worked on,

  1. Intellispace Consultive Critical Care

  2. Intellispace Critical Care Anesthesia

  3. Acute Care Suite

My Role

  • Contributing to product requirements

  • Interaction design

  • Design Documentation (Product Decisions, Rationales)

  • Planning and interfacing with Development team and other stakeholders

  • Feedbacks to Design Systems

Team Setup

  • 2 UX Designers

  • 2 Product Managers

  • 2 Clinical Experts

  • 2 to 3 Front-end Developers

  • 8 to 12 Back-end Developers

Project Duration

  • The product runs of Agile development methodologies.

  • It has bi-weekly internal release cycles. 

  • I've worked dedicatedly on three products within this product Suite.

 

Context

IntelliSpace falls under

Clinical Informatics which houses the Patient Monitoring umbrella.

 

This is targeted at developing several products which aim at gathering, organizing and restructuring patient data and presenting it to the user in a meaningful way that helps decision making and clinical support. 

PRODUCTS

As mentioned, there are three product within this umbrella which I worked on.

On this page we look at ICCC.

IntelliSpace Consultive Critical Care (ICCC)

ICCC enables a comprehensive overview of all patients requiring monitoring from intermediate care and intensive care units up to a tele-intensive care center with remote monitoring and advice options for high-quality patient care.

ICCC is targeted at Intensivists by bringing several products which aim at gathering, organizing and restructuring patient data and presenting it to them in a meaningful way that helps decision making and clinical support regardless of their location. 

In remote geographies and secondary hospitals, the critical care specialist shortage can make it necessary to transfer patients to receive appropriate levels of care.

Clinicians at the tele-ICU center have access to the same patient data that is available at the bedside, including vital signs data and waveforms. In addition, they can view data from CIS or EMR, including patient history, lab results, admissions information, and medication orders. The ICCC software aggregates and presents additional data that includes graphical trends of the ventilator/ arterial blood gas (ABG) recordings, I/O data, clinical decision support indexes, medication history, and caregiver notes. Alarm data notifications are generated in the tele-ICU when a patient’s vital signs fall outside normal levels, so off-site clinicians can inform caregivers on-site of the need for vigilance and possible intervention.

More product details here.

OBJECTIVES

The objectives for us was to provide the Intensitive critical clinical information at the right time in a structured fashion. 

My task was to restructure the information presented to the user while also trying to bring in a seamless context transfer experience to them.

The UI was initially not designed in Sketch, hence one task was also to facilitate that. 

CHALLENGES

One of ICCC's prime challenge was to preserve context on switching from one patient to another. The applications which were brought together by ICCC were at different stage of development and worked on from different geographies and teams. They were not exhibiting the same design language.

Due to the scarcity of the role of the Intensivist, alongwith the crucial tasks that they perform, getting their access for usability study and research was a challenge.

USERS

The following are the users for ICCC. Since the designation can vary according to demographics, the user base can be segmented into,

Clinician

Tasks:

Monitor patients at same or different locations

Intensivist

Tasks:

Monitor patients at different locations

METRICS

The use of ICCC set of solutions has shown benefits in the following ways. Source in the video above.

Decreased Cognitive Load

44%

Hospitalization and ICU

Reduction in length of stay

Saved in Data Gathering

110min

Reduced medical errors

Decrease in Errors