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This is Team Bazinga for [24]7 Ideon
smARt
smARt is a conceptualisation by Team Bazinga for innovation event of [24]7.ai called [24]7 Ideon.
The solution leverages IoT, and VR for customer service. It aids the customer to self-serve the problems that they may be facing.
The following two videos depict the use case and the offerings of smARt.
The use cases picked are based on the data of large volumes of chats for one intent of refrigerator filter change. The video demonstrates the voice recognition, (vivid speech), the cross-selling, the AR and the IoT all working in tandem for the AI powered customer service solution.
This use case talks about an oil change for an automobile. It demonstrates voice recognition, call transfer from a bot to an agent, using IoT for diagnosis and cross-selling using referencing.
Team
This was a group effort of 5 individuals coming from design, product management and product architecture backgrounds.
My role
My role was extensively in conceptualising the idea, narrowing the use case and making the above demonstration videos.
Team Bazinga won the 3rd price for this concept.
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